After a month of either vacationing or working to hard (strange but true balance) I am back at my blog.
Over my vacation and the summer my family and I spent a lot of time at our family cottage and as such drove past the many seasonal businesses and tourist locations that survive on cottage traffic alone.
A particular restaurant (which will remain nameless - first person to guess correctly in comments gets a DVD copy of new release "Your Beautiful Cul de Sac Home" - email me directly once comment is posted with contact info) time and again amazes me because they have average food with high prices but the experience and service is incredible. People are so loyal to this particular restaurant that they actually had to build a dedicated pedestrian overpass on the highway so that people in the opposite direction would stop risking getting hit by high speed traffic just to get a burger and fries.
Their recipe to success? Simple and fresh food combined with excellent service.
All food is to go and the restaurant provides a fair sized picnic area for families and pets to stretch their legs and enjoy some shade. The line-ups for the two kitchens are daunting (never shorter than 20 people) but they move people through very quickly. The smartest thing that they do is that the order-takers work their way through the line to take your order - which commits you to staying even though you haven't paid.
Other businesses have opened next door, down the road, up the road and across the road to try and take some business away - but they all fail. The restaurant makes it easy for people to buy their food, they provide them with a relaxing yet energetic environment and they deliver quality food consistently.
Other restaurants (and those trying to compete) should look at these attributes when trying to emulate their success and keep the customer's experience front of mind.
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3 comments:
Webbers
I have never eaten there. After living up there for a bit I learned that locals refuse to go there because of a general anti-tourist attitude and I kind of adopted the same attitude. I was one of those who tried to support the smaller shops up the highway that have all since died off. Webbers must be doing something right though b/c they are a powerhouse.
I was going to guess Webers too! It's been a few years, but I remember their clam chowder being pretty yummy.
Are you able to get me a copy of My Cul de Sac home anyway? I'm dying to see it. :)
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